Frequently Asked Questions

1. What makes The Handcrafted Elegance shoes unique?

Each pair is made-to-order by skilled artisans using premium leathers and timeless craftsmanship. With full customization options—from last, design, and leather to sole and detailing—you receive a shoe that is uniquely yours.

2. How can I find the right shoe size?

We provide a simple step-by-step foot measurement guide on our website. You can also upload your measurements for a bespoke fit. If you’re unsure, our team is available to assist with size recommendations.

3. Can I customize my shoes completely?

Yes. You can choose the last, toe style, broguing, leather type, color, sole, laces, and eyelets. You can even mix and match leathers for a truly personalized pair.

4. How long does delivery take?

Since every pair is handcrafted to order, the process takes approximately 2–3 weeks before shipping. We’ll keep you updated throughout the journey.

5. Do you ship internationally?

Absolutely. We ship worldwide with reliable courier partners to ensure your shoes arrive safely, wherever you are.

6. What if the shoes don’t fit me?

We accept returns within 1 week of delivery, provided the shoes are unworn and the sole finishing is intact. You may opt for an exchange or store credit.

7. Do you offer refunds?

We do not offer refunds. Instead, we provide store credit or an exchange to ensure you still find a perfect pair with us.

8. Who bears the return shipping cost?

The return shipping cost is borne by the customer. However, for exchanges, we cover the cost of sending the replacement back to you.

9. How should I care for my handcrafted leather shoes?

We recommend regular polishing, brushing, and proper storage. Our website features detailed shoe care guides to help you maintain their elegance for years.

10. Can I order matching accessories with my shoes?

Yes. We also craft premium belts, wallets, and accessories. You can customize them to match your shoes for a complete, coordinated look.

11. Why do THE Handcrafted Elegance leather shoes feel heavier than regular shoes?

Our shoes are crafted entirely from genuine leather, including the upper, lining, sole, and heels. Unlike lightweight synthetic footwear, the use of full leather construction adds natural weight. This ensures superior durability, structure, and timeless elegance—qualities that define true handcrafted luxury.

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